Monday, July 7, 2008

A Major 32

I just talked to the biggest nastiest stinkiest A-hole I've ever encountered throughout my customer service career. We don't need to talk about what was said on his end, because I know a few people including a few of my sisters who would hunt him down and seriously murder him.


I mean, I'm pretty good at schmoozing angry callers over. There really hasn't been a call like this in a while, I've even had a few calls that started with someone yelling at me, and ended with them thinking I was their best friend in the whole wide world. I'm that good. But this guy.... oooooh this guy, he made me cry. Bawl in fact. I blubbered like a baby when we got off the phone. He just seriously personally attacked me and my ethics and the way I do my job, and anyone who knows me knows that I seriously try my best to be honest in everything I say and do. I had to hang up on him, after politely telling him that if he continued to speak to me disrespectfully I would end the call. I thanked him for calling and told him that I would do my best to help his daughter get her course graded on time. I calmly pushed the "end call" button as his insults echoed in the background. And then I just cried. For a good 5 minutes.


A small piece of me wishes he would get hit by a bus. But not die. And have a really mean nurse at the hospital who calls HIM stupid all day long. But that sensation has mostly passed.

Sidenote: his last name consists of the word Hell combined with a nickname for "Dad". How Fitting.

8 comments:

  1. haha, oh man... I love our job!

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  2. Maybe if you had read the bible more you would have been able to pacify him. Just kidding. Better luck tomorrow my friend.

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  3. If I run into Jessica Hellfather at BYU I'm going to tell her I don't like her dad. Also, I clearly didnt get the name part.

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  4. i'm pretty sure you should erase that comment with the last name. it really could get you fired. and i DONT want that. love you. sorry you have to deal with lame people.

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  5. He sounds like he wants a Karate-Chop ala Tami. I'll totally do it.

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  6. 32... bwahaha. No seriously he is lame. Tami, I got your back girl! You karate chop him and if he tries to call you names.... oh man. He will get the wrath of Michelle... and you DO NOT want the wrath of Michelle!!!

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  7. this makes me mad.. sttteeeaaamminnnggg mad

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